Welcome to the Quality Management Questions for PMP examination. These questions here have been collected from various sources. Please check the sources given with each of the question for any further information. The answers are given at the bottom of the page
Ques. 1.
Which of the following theory was suggested by Deming?
A. Apply continuous small improvements to reduce costs and ensure consistency
B. Marginal Analysis
C. Expectancy theory - people expect to be rewarded for their efforts
D. Plan-do-check-act to improve quality
Source
Which of the following theory was suggested by Deming?
A. Apply continuous small improvements to reduce costs and ensure consistency
B. Marginal Analysis
C. Expectancy theory - people expect to be rewarded for their efforts
D. Plan-do-check-act to improve quality
Source
Ques. 2.
The project manager is trying to find out the best suitable method of meeting optimal quality with least cost possible. What is the best quality tool the project manager can use?
A. Benchmarking
B. Design of experiments
C. Benefit/Cost Analysis
D. Statistical sampling
Source
The project manager is trying to find out the best suitable method of meeting optimal quality with least cost possible. What is the best quality tool the project manager can use?
A. Benchmarking
B. Design of experiments
C. Benefit/Cost Analysis
D. Statistical sampling
Source
PMP Questions according to Knowledge Area
Ques. 3.
A project is delivered as per the contract by the project team however the customer is not happy. The customer feels that the deliverable is far below his expectation in terms of quality and functionality and has some serious defects. What should the project manager do in this situation?
A. Talk to the project sponsor to discuss the issue
B. Proceed to project closure activity
C. Discuss the issues with customer and find ways to resolve the same
D. Brainstorm with technical experts, stakeholders and team members to understand issues in the project
Source
A project is delivered as per the contract by the project team however the customer is not happy. The customer feels that the deliverable is far below his expectation in terms of quality and functionality and has some serious defects. What should the project manager do in this situation?
A. Talk to the project sponsor to discuss the issue
B. Proceed to project closure activity
C. Discuss the issues with customer and find ways to resolve the same
D. Brainstorm with technical experts, stakeholders and team members to understand issues in the project
Source
Ques. 4.
Quality checklists should incorporate the acceptance criteria included in the
A. Quality Management Plan
B. Quality Metrics
C. Scope baseline.
D. Process Improvement Plan
Source
Quality checklists should incorporate the acceptance criteria included in the
A. Quality Management Plan
B. Quality Metrics
C. Scope baseline.
D. Process Improvement Plan
Source
Ques. 5.
Which of the following quality tool is often prove useful in linking the undesirable effects seen as special variation to the assignable cause upon which project teams should implement corrective actions to eliminate the special variation detected in a control chart?
A. Fishbone Diagram
B. Control Chart
C. Pareto Chart
D. Histogram
Source
Which of the following quality tool is often prove useful in linking the undesirable effects seen as special variation to the assignable cause upon which project teams should implement corrective actions to eliminate the special variation detected in a control chart?
A. Fishbone Diagram
B. Control Chart
C. Pareto Chart
D. Histogram
Source
Ques. 6.
A team of auditors has reviewed the process improvement plan. The team has examined the problems experienced and constraints experienced. The team has also identified few non-value added activities.
Which of the following tools the team must have applied to analyze the processes
A. Quality Audit
B. Process Analysis
C. Statistical Sampling
D. Approved Changed Requests
Source
A team of auditors has reviewed the process improvement plan. The team has examined the problems experienced and constraints experienced. The team has also identified few non-value added activities.
Which of the following tools the team must have applied to analyze the processes
A. Quality Audit
B. Process Analysis
C. Statistical Sampling
D. Approved Changed Requests
Source
Ques. 7.
A project manager has to discuss project progress and track status with the project team. Which should be the MOST relevant format for this purpose?
A. Milestone Chart
B. Bar Chart
C. Network Diagram
D. Control Chart
Source
A project manager has to discuss project progress and track status with the project team. Which should be the MOST relevant format for this purpose?
A. Milestone Chart
B. Bar Chart
C. Network Diagram
D. Control Chart
Source
Ques. 8.
A project manager wants to present project performance reports for his project. Which of the following formats should he use?
A. Pareto Chart
B. Responsibility Assignment Matrix
C. Bar Chart
D. Control chart
Source
A project manager wants to present project performance reports for his project. Which of the following formats should he use?
A. Pareto Chart
B. Responsibility Assignment Matrix
C. Bar Chart
D. Control chart
Source
Ques. 9.
James, a project manager for his company, is explaining to his team the importance and usage of the Gantt chart and Milestone chart. One of the team members is asked to create a summary on the lecture delivered by James. Help the team member choose the correct statement from the following,
A. A Gantt chart depicts what was planned against what actually occurred
B. A Gantt chart depicts the work in the project against the work that has been completed
C. A Gantt chart depicts the work in the project against each resource's calendar
D. A Gantt chart depicts the work in the project against a calendar
Source
James, a project manager for his company, is explaining to his team the importance and usage of the Gantt chart and Milestone chart. One of the team members is asked to create a summary on the lecture delivered by James. Help the team member choose the correct statement from the following,
A. A Gantt chart depicts what was planned against what actually occurred
B. A Gantt chart depicts the work in the project against the work that has been completed
C. A Gantt chart depicts the work in the project against each resource's calendar
D. A Gantt chart depicts the work in the project against a calendar
Source
Ques. 10.
Which of the following is True?
A. Quality assurance should be used during the project’s planning and executing phases and Quality control should be used during the project executing and closing phases.
B. Quality Control should be used during the project’s planning and executing phases and Quality assurance should be used during the project executing and closing phases.
C. Both the process are used throughout the project phases
D. It depends on project manager's discretion
Source
Which of the following is True?
A. Quality assurance should be used during the project’s planning and executing phases and Quality control should be used during the project executing and closing phases.
B. Quality Control should be used during the project’s planning and executing phases and Quality assurance should be used during the project executing and closing phases.
C. Both the process are used throughout the project phases
D. It depends on project manager's discretion
Source
Ques. 11.
Which of the following may use for understanding and estimating the cost of quality in a process? A. Control Chart
B. Check Sheets
C. Scatter Diagrams
D. Flow Charts
Source
Which of the following may use for understanding and estimating the cost of quality in a process? A. Control Chart
B. Check Sheets
C. Scatter Diagrams
D. Flow Charts
Source
Ques. 12.
Which of the following is NOT used to perform quality management?
A. Process analysis
B. Quality control measurement
Source
Which of the following is NOT used to perform quality management?
A. Process analysis
B. Quality control measurement
Source
Ques. 13.
All of the following are activities of the configuration management system except for which one?
A. Status accounting
B. Variance analysis
C. Verification and auditing
D. Identification
Source
All of the following are activities of the configuration management system except for which one?
A. Status accounting
B. Variance analysis
C. Verification and auditing
D. Identification
Source
Ques. 14.
Which of the following option relates to Root Cause Analysis?
A. Process Analysis
B. Cost of Quality
C. Quality Audits
D. Quality Control Tools
Source
Which of the following option relates to Root Cause Analysis?
A. Process Analysis
B. Cost of Quality
C. Quality Audits
D. Quality Control Tools
Source
Ques. 15.
William Ouchi propounded this theory in his book: ‘How American organisations can meet Japanese challenge’. This theory supports secure career for employees, encourage involvement of employees in decision making, emphasize team spirit and values ideas of employees. Which organizational theory is mentioned here?
A. Theory X
B. Theory Y
C. Theory Z
D. Hawthorne studies
Source
William Ouchi propounded this theory in his book: ‘How American organisations can meet Japanese challenge’. This theory supports secure career for employees, encourage involvement of employees in decision making, emphasize team spirit and values ideas of employees. Which organizational theory is mentioned here?
A. Theory X
B. Theory Y
C. Theory Z
D. Hawthorne studies
Source
Ques. 16.
The following are the measured values of weight of an employee in kg. 50,52,52,51,49,52,52,51,49,52. The actual weight of the person is 52 kg. Based on the above trial measured values, the measurement system employed can be considered :
A. Accurate but not precise
B. Precise but not accurate
C. Accurate as well as precise
D. Neither accurate nor precise
Source
The following are the measured values of weight of an employee in kg. 50,52,52,51,49,52,52,51,49,52. The actual weight of the person is 52 kg. Based on the above trial measured values, the measurement system employed can be considered :
A. Accurate but not precise
B. Precise but not accurate
C. Accurate as well as precise
D. Neither accurate nor precise
Source
Ques. 17.
A Pareto diagram shows
A. The 80% of the work that is important.
B. The qualitative improvement trend demonstrated by implementing a Six Sigma initiative.
C. A histogram ordered by frequency of occurrence.
D. The 20% of the work that is causing the most issues.
Source
A Pareto diagram shows
A. The 80% of the work that is important.
B. The qualitative improvement trend demonstrated by implementing a Six Sigma initiative.
C. A histogram ordered by frequency of occurrence.
D. The 20% of the work that is causing the most issues.
Source
Ques. 18.
At the beginning of project, project manager is given a schedule with everyone's vacations on it. He realizes that because of software will be delivered to the QA team exactly when they have overlapping vacations, there is a serious risk of quality problems, because there won't be anyone to test the software before it goes into production. What best describes the constraint this places on the project?
A. Quality constraint
B. Time constraint
C. Risk constraint
D. Resource constraint
Source
At the beginning of project, project manager is given a schedule with everyone's vacations on it. He realizes that because of software will be delivered to the QA team exactly when they have overlapping vacations, there is a serious risk of quality problems, because there won't be anyone to test the software before it goes into production. What best describes the constraint this places on the project?
A. Quality constraint
B. Time constraint
C. Risk constraint
D. Resource constraint
Source
Ques. 19.
Quality is planned, designed and built into your project instead of being inspected in. What is the main reason that prevention of mistakes in quality is preferred over finding the mistakes via inspection?
A. Because your quality management plan focuses on prevention
B. Because if you are a good project manager and perform prevention well you won't have to deal with inspection
C. Because finding defects via inspection should be avoided at all costs
D. Because the cost of preventing mistakes is generally much less than the cost of correcting them when they are found by inspection
Source
Quality is planned, designed and built into your project instead of being inspected in. What is the main reason that prevention of mistakes in quality is preferred over finding the mistakes via inspection?
A. Because your quality management plan focuses on prevention
B. Because if you are a good project manager and perform prevention well you won't have to deal with inspection
C. Because finding defects via inspection should be avoided at all costs
D. Because the cost of preventing mistakes is generally much less than the cost of correcting them when they are found by inspection
Source
Ques. 20.
There is a project being done for a french Bank and you are a outsourced IT provider. The project is about impementation BASEL III compliance requirements imposed by the European Commission. The deadline is close and there is no chance of failure. The commission would charge a huge penalty if the implementation is not done or if there is any issue with the implementation. The CIO calls you, (the account manager from the IT supplier) and tells you that there is no choice and you must sign up for a penalty clause if the implementation is having any defects or if impementation is not done on time. You dont have a choice and go ahead with the same. Your Vice President approves extra budget by reducing the profitability requirement of the Project and warns you that you have no choice now and you have to have the project done with ZERO defects. You decide to increase resources and have 3 rounds of testing instead of 2 rounds to ensure that there is no defects. The cost of extra testing is called :
A. Cost of Non confirmance
B. Failure cost
C. Prevention cost
D. Appraisal Cost
Source
There is a project being done for a french Bank and you are a outsourced IT provider. The project is about impementation BASEL III compliance requirements imposed by the European Commission. The deadline is close and there is no chance of failure. The commission would charge a huge penalty if the implementation is not done or if there is any issue with the implementation. The CIO calls you, (the account manager from the IT supplier) and tells you that there is no choice and you must sign up for a penalty clause if the implementation is having any defects or if impementation is not done on time. You dont have a choice and go ahead with the same. Your Vice President approves extra budget by reducing the profitability requirement of the Project and warns you that you have no choice now and you have to have the project done with ZERO defects. You decide to increase resources and have 3 rounds of testing instead of 2 rounds to ensure that there is no defects. The cost of extra testing is called :
A. Cost of Non confirmance
B. Failure cost
C. Prevention cost
D. Appraisal Cost
Source
Ques. 21.
Your company has developed a software product to analyse big data From Multiple Sources. While performing beta testing with a small sample of users, you notice that the product has defects because of the following reasons:
- Non-compatibility with the operating system (20%)
- Bugs in the software (22%)
- Difficulty in understanding instruction manuals (20%)
- Non-availability of desired features (15%)
- Others (23%)
To illustrate the causes of these problems, you could use a:
A. Flowchart
B. Quality Checklist
C. Scatter Diagram
D. Histogram
Source
Your company has developed a software product to analyse big data From Multiple Sources. While performing beta testing with a small sample of users, you notice that the product has defects because of the following reasons:
- Non-compatibility with the operating system (20%)
- Bugs in the software (22%)
- Difficulty in understanding instruction manuals (20%)
- Non-availability of desired features (15%)
- Others (23%)
To illustrate the causes of these problems, you could use a:
A. Flowchart
B. Quality Checklist
C. Scatter Diagram
D. Histogram
Source
Ques. 22.
A firm maufacturing automobiles finds a flaw in a recently launched model and withdraws 100000 units of the new model from the market . The costs associated with this exercise falls under:
A. Cost of Non-conformance
B. Cost of Conformance - Training Costs
C. Cost of Conformance - Appraisal Cost
D. Cost of Conformance - Failure Costs
Source
A firm maufacturing automobiles finds a flaw in a recently launched model and withdraws 100000 units of the new model from the market . The costs associated with this exercise falls under:
A. Cost of Non-conformance
B. Cost of Conformance - Training Costs
C. Cost of Conformance - Appraisal Cost
D. Cost of Conformance - Failure Costs
Source
Answers:
1: D
2: C
3: B
4: C
5: A
6: B
7: B
8: C
9: D
10: A
11: D
12: B
13: B
14: A
15: C
16: C
17: C
18: D
19: D
20: D
21: D
22: A
1: D
2: C
3: B
4: C
5: A
6: B
7: B
8: C
9: D
10: A
11: D
12: B
13: B
14: A
15: C
16: C
17: C
18: D
19: D
20: D
21: D
22: A
